ServiceTitan Integration

Every Call Becomes a JobIn ServiceTitan Automatically

KaiCalls integrates directly with ServiceTitan to book HVAC, plumbing, and home service jobs in real-time. Calls are answered instantly, customer information is gathered naturally, and jobs appear in your dispatch board with the correct business unit tags before the call ends. Emergency calls trigger immediate dispatch while routine calls book based on technician availability.

100%

Jobs Created

Every qualified call becomes a job in ServiceTitan before the customer hangs up.

Manual Entry

Dispatchers never touch customer data - everything flows from the call directly into ServiceTitan.

24/7

Availability

Book emergency and routine service calls around the clock, even when the office is closed.

Technical Details

How KaiCalls Integrates WithServiceTitan

Deep integration with ServiceTitan API ensures every customer interaction flows seamlessly into your existing workflow.

Direct Job Creation

Real-Time Integration

Injects new job bookings directly into ServiceTitan with the correct business unit and campaign tags before the call even ends.

Capacity Planner Integration

No Overbooking

Uses ServiceTitan's capacity planner or unassigned queue to ensure appointments are only booked when technicians are genuinely available.

Customer Lookup

Full Context

Supports real-time customer lookup to identify existing memberships, service history, and past interactions before booking.

Call Recording Attachment

Complete Documentation

Call recordings and AI-generated summaries are automatically attached to the customer record in ServiceTitan.

Business Unit Tagging

Smart Routing

Automatically tags jobs with the correct business unit (HVAC, plumbing, electrical) based on the service request.

Emergency Dispatch

Priority Handling

Emergency calls trigger immediate dispatch to on-call technicians while non-emergencies book for the next available slot.

Built for Home Service Businesses

KaiCalls understands the unique needs of HVAC, plumbing, and electrical contractors.

Key Benefits

Job created in ServiceTitan before call ends

Correct business unit tagging (HVAC, plumbing, electrical)

Real-time technician availability checking

Customer history and membership lookup

Automatic emergency dispatch for urgent calls

Call recordings attached to customer records

Gate codes and service notes captured automatically

Information Collected Per Call

Customer name and contact info

Service address with gate codes

Phone number for technician callbacks

Detailed issue description

Equipment type and age

Residential or commercial designation

Intelligent Emergency Triage

KaiCalls automatically distinguishes between emergencies and routine service calls, routing each appropriately through your ServiceTitan workflow.

Emergency Call Recognition

AI instantly identifies emergency keywords (no heat, no AC, flooding, gas leak) and triggers priority dispatch workflow.

Immediate Technician Dispatch

Emergency calls create high-priority jobs in ServiceTitan and notify on-call technicians via text/phone within 60 seconds.

Non-Emergency Scheduling

Routine calls book into the next available capacity slot based on technician availability and customer preference.

On-Call Rotation Support

Integrates with ServiceTitan on-call schedules to route emergency calls to the right technician based on rotation.

Frequently Asked Questions

What is the ServiceTitan integration for answering services?

KaiCalls books jobs directly into your ServiceTitan dispatch board while the customer is still on the phone. It uses ServiceTitan's capacity planner to check technician availability, looks up existing customer records to identify memberships and service history, and automatically tags jobs with the correct business unit. Call recordings and AI summaries are attached to the customer record so your dispatchers and techs have full context.

Can an answering service book appointments?

Yes. KaiCalls integrates directly with ServiceTitan and other scheduling tools to book appointments in real-time. During the call, KaiCalls checks your technicians' actual availability using the capacity planner or calendar integration, then negotiates appointment times with the customer based on their preferences and your available slots. The appointment appears in ServiceTitan before the call ends.

What information do you need for a service call?

KaiCalls collects everything your technicians need: customer name, service address, phone number, detailed issue description, equipment type and age, whether it's residential or commercial, any gate codes or access instructions, and preferred appointment times. For emergency calls,KaiCalls also captures urgency details (no heat, no AC, flooding) to help prioritize dispatch.

Never Miss Another Service Call

Home service businesses using KaiCalls with ServiceTitan book 60% more jobs because every call is answered instantly and jobs flow directly into the dispatch board. Setup takes 15 minutes.

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✓ 14-day free trial ✓ Works with existing ServiceTitan setup ✓ No credit card required