Dispatch the Emergency. Schedule the Maintenance.
Home service businesses win jobs by answering first. When a pipe bursts at 2 AM, the homeowner calls every plumber on Google until someone picks up. KaiCalls answers in under 1 second, triages the call, and dispatches your on-call technician for emergencies while booking routine jobs for later.
Plans start at $300/month • 7-day free trial • No setup fees
The 2 AM Problem
Business owners hate being woken at 2 AM. But they can't afford to miss a $5,000 emergency job. Human answering services either wake you for everything or miss critical details.
The Wake-Up Roulette
- ✕Wakes you for "my faucet drips" at 3 AM
- ✕Misses critical details on real emergencies
- ✕Can't determine severity without training
- ✕Emails notes, doesn't create jobs
The Intelligent Gatekeeper
- Asks: "Is water actively leaking?"
- If YES → Dispatch on-call tech immediately
- If NO → Book appointment for Monday
- Creates job in ServiceTitan automatically
The Cost of Missed Calls
Data from home service businesses shows the real impact of call handling
Of business calls go unanswered by solo owners
Emergency calls at 2 AM can be $5,000+ jobs
Technician burnout from false emergency wake-ups
Emergency Triage Script Examples
AI asks these critical questions to determine true emergencies
"Is water actively leaking or flooding?"
"Is there a gas smell or electrical sparking?"
"Is the temperature dangerous?"
AI That Thinks, Not Just Listens
KaiCalls uses conditional logic to determine urgency and route calls appropriately
Emergency Detection
AI asks qualifying questions to identify emergencies:
- "Is water actively leaking or flooding?"
- "Is there a gas smell or electrical sparking?"
- "Is the temperature dangerous (no heat in winter, no AC in extreme heat)?"
Standard Service Request
Non-emergency calls get scheduled appropriately:
Spam & Solicitation
AI identifies and handles non-customer calls:
Try the Service Dispatch AI
Click the microphone and describe a home service issue. The AI will ask qualifying questions to determine urgency and collect the information needed for dispatch.
Kai Service Dispatch Demo
Click the microphone to start speaking
Live demo using VAPI voice AI with 10 professional voice options
AI Dispatch for Every Trade
Custom triage logic and intake flows for each service type
HVAC
Emergency AC and heating calls. AI triages by urgency and dispatches technicians for critical issues.
Plumbing
Water leaks and pipe emergencies. AI asks 'Is water actively leaking?' to determine dispatch priority.
Roofing
Storm damage and leak calls. AI collects photos, assesses urgency, and schedules inspections.
Electrical
Power outages and safety hazards. AI identifies dangerous situations requiring immediate response.
Integrates With Your Service Software
Job created in your dispatch board before the call ends
ServiceTitan
Deep integration with ServiceTitan for seamless job creation and customer management
Housecall Pro
Book appointments and sync customer data
Jobber
Schedule visits and update work orders
FieldEdge
Dispatch technicians with call details
GoHighLevel
CRM integration with pipeline updates
Zapier
Connect to any other service software
Cost Comparison: Human vs AI Answering Service
Traditional answering services cost more and deliver less
Human Answering Service
For moderate call volume
KaiCalls
Flat rate with 500 minutes
Save up to $400/month
Plus eliminate manual job entry and gain emergency triage capabilities
Simple Pricing for Home Service Businesses
One emergency job covers the entire year of service
Overflow
500 minutes included
- AI call answering
- Emergency triage
- SMS dispatch alerts
- CRM integration
Premium
1,500 minutes included
- Everything in Overflow
- Outbound follow-up calls
- Calendar booking
- Advanced lead scoring
Enterprise
4,000 minutes included
- Everything in Premium
- Custom AI training
- Multi-location support
- Dedicated account manager
Frequently Asked Questions
Common questions about AI answering services for home service businesses
How do plumbers handle emergency calls?
Use triage scripts to determine if leak is uncontained, dispatch on-call tech only for true emergencies
What is the ServiceTitan integration for answering services?
Injects jobs into dispatch board, uses capacity planner, supports customer lookup
How do you triage emergency vs non-emergency calls?
Ask about active flooding, gas smells, dangerous temperatures
How do home service companies dispatch after hours?
On-call rotation schedule, primary then backup technician
Should I answer calls myself or use a service?
62% of business calls go unanswered when owners manage everything themselves
Have more questions about emergency call handling or ServiceTitan integration?
Contact Sales TeamStart Capturing Emergency Calls Today
Get a real phone number and test KaiCalls with actual calls. Setup takes 2 minutes. No credit card required.
Questions? Call us at (337) 282-7400